The Regulator of Social Housing has published today (23 January 2019) an updated report on the social housing sector’s performance on value for money.
In April 2018, the regulator introduced a new VfM Standard, which includes expectations that boards of registered providers are optimising use of their assets and their resources and demonstrate to stakeholders their approach to achieving and improving VfM in the delivery of their objectives.
As part of this new approach to VfM in the sector the regulator has defined a standard set of VfM metrics that providers report on through their annual accounts. Providers are also required to set their own VfM targets and report on performance against those targets.
Whilst this is the second year in which we have published a report on the sector’s performance against the standard metrics, it is the first year in which providers have been expected to report against their own targets. Setting targets and reporting against them enables providers to be transparent and accountable to their stakeholders and improves their effectiveness and efficiency, while enabling meaningful comparison with similar providers.
The quality of reporting by registered providers has been mixed. Several providers’ reports had a golden thread running through them and included a clear set of strategic objectives and suitably aligned, measurable targets with historic performance against these. They provided brief explanations where targets were not achieved and future targets and plans. Some also included useful information about how investment and maintenance decisions were taken.
Other providers’ reports were less transparent. They either did not include targets or had vague or generic objectives which did not clearly relate to the provider’s business plan or activities; and ignored or failed to explain areas where performance did not meet target, and how it would be improved. In addition, some reports adjusted measures from previous years making it difficult for both internal and external stakeholders to achieve a realistic view of a provider’s performance.
The analysis for 2019 has shown that sector performance has been strongly influenced by factors such as rent reductions and important investment in building safety. At a sector level:
The sector faces significant challenges in the coming period to maintain its stock to existing standards, undertake remediation required to meet building safety requirements, meet new energy efficiency standards and build more affordable homes. The more efficient providers will be able to go further in meeting these objectives.
Fiona MacGregor, Chief Executive of RSH, said:
It is essential that boards and executives ask themselves the right questions to ensure that their organisation’s assets and resources – including those subsidised by the taxpayer – are used efficiently and effectively.
Reporting on VfM not only makes the sector more transparent and accountable to its tenants and other stakeholders; it also helps them understand the competing pressures on resources that may impact on a provider’s outcomes and how decisions are made.
The report highlights that some providers have not met the requirements of the new Standard first time and need to improve their VfM targets and reporting.